• My exact in game name is: xAuura
• My purchased rank is/was: Sponsor
• My exact issue and or game mode where the problem is: So xAuura should have bought me premium to sponsor but mistakenly bought himself Sponsor while he was Supreme
• Evidence ie: screenshots and/or any helpful information: This video shows our trade and how xAuura bought himself sponsor..(I got my money back)

 

You can send this info and evidence to [email protected] and they will be able to help you out there.

 

As dyna said You will need to send this to [email protected] in the following template

• My exact in game name is:
• My purchased rank is/was:
• My exact issue and or game mode where the problem is:
• Evidence ie: screenshots and/or any helpful information:

 

Try emailing the [email protected]
You should receive an automatic reply such as:

Hi,

Thank you for contacting Mineverse.
We have received your email! We will try to respond as soon as possible, however please allow up to 1-3 days.

Thanks and have a great day!
Mineverse Support


This is an automatically generated email - please do not reply to it.

Feel free to make another thread here if this is still an issue after they have replied.
Locking & archiving.