My ingame name is sitzoum
My purchased rank is Mvp
After i changed my name (from sitzoum1 to sitzoum) i lost my mvp rank from all the servers but op
evidence:

 

Hey there Sit!

I recommend you email [email protected] with:

• Your in-game name. [Old and Current]
• Your rank.
• The server you are missing it on. [And the server you have it on]
• Evidence you have the rank.

Good luck!

~Diggy

 

@Alex

 

I recommend you keep emailing support every 4-5 days. Sorry for the wait... :/

@CypriotMerks

 

That sucks.

 

Have you got it now?

 

Cyp has fixed your rank.
Feel free to post another thread if you are still experiencing issues.