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    Discussion in 'Site Support' started by RektAura, Feb 8, 2016.

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    1. RektAura
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      RektAura Active Member

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    2. cuban
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      cuban Experienced Member

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      where u from
       
    3. BlackZone
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      BlackZone Boss Member

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      Moved to right location.
       
    4. RektAura
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      RektAura Active Member

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      I am from Canada but I payed with USD
       
    5. Winnfield
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      Winnfield Boss Member

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      Email: [email protected] with all your proof, and be patient.
      Also, they will probably have to check your order has came through their end. As documents and receipts such as these ones could be easily faked.
      Have a nice day ;)
       
    6. Dyna_Mighty
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      Dyna_Mighty Retired Head-Mod

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      He is 100% correct with the information he told you. Send that information in to the email address and they will get it taken care of for you.
       
    7. Linux
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      Linux Boss Member

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      You should put more red on that address, before someone does something with it.
       
    8. Winnfield
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      Winnfield Boss Member

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      He probably is 110% correct, but if I was in charge of fixing donor issues, I would check Buycrafts income panel, and then check his. I could easily make something like that receipt (fake), but I was just saying ;)
       
    9. Dyna_Mighty
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      Dyna_Mighty Retired Head-Mod

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      No no, I meant you were 100% correct with the information you gave him.
       
    10. Winnfield
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      Winnfield Boss Member

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      Ohhh. Right. Sorry :D
       
    11. sircorgi
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      sircorgi Boss Member

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      Email [email protected] with your username, the problem, and proof of the purchase. They should be able to help you in a week or a few months, depending on how busy they are.
      Have a nice day :)
       
    12. TADS
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      TADS Guest

      Hello RektAura,

      Your best solution is to email our support ( [email protected] ).
      In doing so, you will receive an automated reply, such as:

      Hi,

      Thank you for contacting Mineverse.
      We have received your email! We will try to respond as soon as possible, however please allow up to 1-3 days.

      Thanks and have a great day!
      Mineverse Support


      This is an automatically generated email - please do not reply to it.

      If you do not believe that they reply, they replied to mine within a day; so please, be patient.
      Feel free to make another thread here if this is still an issue after they have replied. (1-3 days)

      Locking & archiving.
       
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