The best thing to do would be to email [email protected]. I believe only Cyp and Noobcrew can fix this but I may be wrong. @BlackZone @Dyna_Mighty
You are correct. You will have to send proof of your rank to [email protected]. Please be patient as they receive tons of emails per day. Good luck getting it fixed. Closing this since you have been instructed on how to get your rank fixed.