If you are having issues with a rank or another purchase from our store, please create a support ticket by clicking the following link: https://www.mineverse.com/support-tickets/open?open=1 Please use this template when using this section for help with lost ranks or donation issues: My exact in game name is: My purchased rank is/was: My exact issue and or game mode where the problem is: Evidence ie: screenshots and/or any helpful information: