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    Discussion in 'Site Support' started by D1G1TAL, Jan 28, 2016.

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    1. D1G1TAL
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      D1G1TAL Active Member

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      So I was nino08807 and has purchased the Premium rank, and used it. I changed my name to D1G1TAL_B3AST and lost my rank I need my rank back.
      Regards, D1G1TAL
       
      D1G1TAL, Jan 28, 2016
      #1
    2. Dyna_Mighty
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      Dyna_Mighty Retired Head-Mod

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      You will need to send this information, along with proof of your purchased rank (screenshot of your rank purchase or rank in game) to [email protected] and they will be able to help you out there.
       
      Dyna_Mighty, Jan 28, 2016
      #2
    3. D1G1TAL
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      D1G1TAL Active Member

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      I don't have it, it was a long time ago.
       
      D1G1TAL, Jan 28, 2016
      #3
    4. D1G1TAL
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      D1G1TAL Active Member

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      bump
       
      D1G1TAL, Jan 29, 2016
      #4
    5. D1G1TAL
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      D1G1TAL Active Member

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      bump
       
      D1G1TAL, Jan 29, 2016
      #5
    6. D1G1TAL
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      D1G1TAL Active Member

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      bump
       
      D1G1TAL, Jan 30, 2016
      #6
    7. Statikk_Shiv
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      Statikk_Shiv Experienced Member

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      Please only bump every 24 hrs
       
      Statikk_Shiv, Jan 30, 2016
      #7
    8. Valor
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      Valor Well-Known Member

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      Valor, Jan 30, 2016
      #8
    9. D1G1TAL
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      D1G1TAL Active Member

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      I got a new computer cause my old one broke so i don't have any proof :(
       
      D1G1TAL, Jan 30, 2016
      #9
    10. kinsey_kid
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      kinsey_kid Developer Developer Premium

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      @nino08807 unfortuneatly there is nothing anyone can do then :/
       
      kinsey_kid, Jan 31, 2016
      #10
    11. TADS
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      TADS Guest

      Try emailing the [email protected]
      You should receive an automatic reply such as:

      Hi,

      Thank you for contacting Mineverse.
      We have received your email! We will try to respond as soon as possible, however please allow up to 1-3 days.

      Thanks and have a great day!
      Mineverse Support


      This is an automatically generated email - please do not reply to it.

      Feel free to make another thread here if this is still an issue after they have replied.
      Locking & archiving.
       
      TADS, Feb 17, 2016
      #11
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