Lost rank ([email protected] didn't respond)

• My exact in game name is: SnorZa. I had VIP when I was brianjm01 but I lost it due to name changes.
• My purchased rank is/was: VIP
• My exact issue and or game mode where the problem is: Name changes
• Evidence ie: screenshots and/or any helpful information:

These two gyazos prove I own SnorZa.
http://gyazo.com/733ae6ed48514a31a5ff9b2f01b05b64
http://gyazo.com/ce90cf6c8e1ddf36054e64c7acdc8ab9

The other 3 screenshots prove I was brianjm01 and that it was VIP.

 

@CypriotMerks

 

How long ago did you message support?

 

3-4 days ago I think.

 

Try messaging them one more time then.
Then wait 1-2 days maybe even 3

 

Buump

 

^^ DO that. Dont be impatient. They get about 50 of these emails each day to handle. you'll be Handled soon

 

Dont be impatient, I had to wait about 5 weeks.

 

Is this issue resolved?

 

Fixed.