Lost Rank (No Reply From Email)

Discussion in 'Site Support' started by ItsSinner, Jan 29, 2017.

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  1. ItsSinner
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    ItsSinner Active Member

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    IGN - TheFatalSinners

    Ive lost my titan rank and now have premium :(
    i emailed support and got nothing back so Duck said come to the forums and post a thread so i am...

    This is proof i have Titan:

    https://gyazo.com/04850dbb199e515c680970dfc1e39871



     
    Last edited: Jan 29, 2017
    ItsSinner, Jan 29, 2017
    #1
  2. ItsSinner
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    ItsSinner Active Member

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    Last edited by a moderator: Jan 29, 2017
    ItsSinner, Jan 29, 2017
    #2
  3. Winnfield
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    Winnfield Legendary Member

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    The support email doesn't always respond to you.
    I'd be patient, and wait and see if your issue is resolved.

    When did you buy the rank? It can take up to 24 hours for the purchase to process, logging in and out can also help. Again, just be patient and they should get round to resolving your problem :D
     
    Winnfield, Jan 29, 2017
    #3
  4. ItsSinner
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    ItsSinner Active Member

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    i bought it like over a year ago
     
    ItsSinner, Jan 29, 2017
    #4
  5. SlowPot
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    SlowPot Well-Known Member

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    Yeah, there ridiculous, video footage, will not be taken for evidence either just to let you know.
     
    SlowPot, Feb 11, 2017
    #5
  6. Pink
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    Pink Boss Member

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    I believe that this is a Prefix error. If you go onto Kitpvp2, can you do /kit titan? If not, someone has probably bought you premium to troll you
     
    Pink, Feb 11, 2017
    #6
  7. Exstatisfy
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    Exstatisfy Boss Member

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    The package has been resent
     
    Exstatisfy, Feb 14, 2017
    #7
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