They have been having issues with levels being reset, people losing money on kit pvp and op pvp, and it is just a mess. Nanurz created a thread on this though to help people who have lost their levels. I have attacked the link. There is a template to fill out and you will get your levels back as soon as they can refund them. You will need to make sure you attach the proof. http://www.mineverse.com/threads/infection-level-help.86029/page-2#post-910391 I hope that helps. Just know you have to be on at the same time as nanurz to get your levels back, so we must be patient.