Hello kennethmm30,

Your best solution is to email our support ( [email protected] ).
In doing so, you will receive an automated reply, such as:

Hi,

Thank you for contacting Mineverse.
We have received your email! We will try to respond as soon as possible, however please allow up to 1-3 days.

Thanks and have a great day!
Mineverse Support


This is an automatically generated email - please do not reply to it.

If you do not believe that they reply, they replied to mine within a day; so please, be patient.
Feel free to make another thread here if this is still an issue after they have replied. (1-3 days)

Locking & archiving.