Help Please

Discussion in 'Archive' started by NoLongerUsing, Jun 22, 2016.

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  1. NoLongerUsing
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    NoLongerUsing Experienced Member

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    Ok so, this isnt really minecraft related but I severely need help. If anyone knows how to fix a mac, let me know please, I had been playing when one day, the hard drive died and a question mark folder pops up everytime I turn on my computer. If anyone knows how to fix this, let me know please.

    Also, if anyone wonders where I am and why is there no youtube videos, my mac is broken and i cant really go on for a while until it is fixed, Sorry friends. :'( -Arctic
     
  2. kinsey_kid
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    kinsey_kid Developer Developer Premium

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    This sounds like your harddrive may have failed, to fix this it is probably best you take it back to the shop and ask them or to a computer repair shop
     
  3. NoLongerUsing
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    NoLongerUsing Experienced Member

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    So I have to replace the hard drive completely? I guess i'll have to redownload everything once the computer is fixed.
     
  4. Musezeta
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    Musezeta Well-Known Member

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    Copy/paste answer from Mac discussions.


    "When your Mac starts up to the blinking question mark, that means that it cannot find the system files/software required to start up. This can happen for a number of reasons, mainly because of directory corruption.

    Did this happen after an update or after you installed a certain piece of software? Or did it just happen randomly?

    Here are a couple of things to try:

    1. Try starting up using a Safe Boot. To do so, press the power button to turn on your MacBook and hold down the Shift key on the keyboard. This will automatically run a disk check so it may take some time before it reaches a login screen. If it boots into safe mode, try rebooting into normal mode again.

    2. Reset the PRAM. To do so, press the power button to turn on your Macbook and simultaneous hold down Option + Command + P + R. Keep these held down until you hear the startup chime at least 2 or 3 times, then release them and let the machine boot.

    3. Startup from your Mac OS X install disc and use Disk Utility to verify/repair the disk. Reboot and let the machine boot normally.”
     
  5. kinsey_kid
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    kinsey_kid Developer Developer Premium

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    I would suggest following the steps musezeta said however I have a feeling it is a harddrive failure
     
  6. sircorgi
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    sircorgi Boss Member

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    From a Apple help center thread on how to fix your issue ;p

    "That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.


    With 10.4, 10.5 or 10.6 put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.


    Or if you are running 10.7 Lion, 10.8 Mountain Lion or 10.9 Mavericks, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 or 10.8 partition.


    When it does start up, you'll see a panel asking you to choose your language. Choose your language and press theReturn key on your keyboard once. It will then present you with an Installation window. Completely ignore this windowand click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?


    If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and runRepair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing useStartup Disk from the same menu to choose your hard drive for restarting from your hard drive."


    kinsey_kid
    "If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead."


    I also found this, but because it was too much, I'll just give you the link, which is below.
    https://support.apple.com/en-au/HT204323
     
  7. Grayman
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    Grayman Experienced Member

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    Note* This is a copied page from mac.com

    If a flashing question mark appears when you start your Mac

    If you see a flashing question mark on your Mac's screen at startup, it means your Mac can't find its system software.


    If the question mark appears for only a few seconds
    If your Mac displays a flashing question mark for a few moments but then continues to start up, you might need to reselect your startup disk in System Preferences.

    [​IMG]

    1. Choose System Preferences from the Apple menu.
    2. Click the Startup Disk icon in the System Preferences window.
    3. Click the icon of the volume you normally use to start up your computer (usually named "Macintosh HD").
    4. Close the System Preferences window.
    Your Mac should now start up without the flashing question mark.

    If your Mac doesn't start up
    If your Mac starts up to a flashing question mark but then doesn't continue starting up, try these steps.

    1. Turn off your Mac by pressing and holding the power button for a few seconds.
    2. Press the power button once to turn your Mac back on. When you hear the startup sound, immediately press and hold the Command and R keys on your keyboard to start your Mac from OS X Recovery. Keep these two keys held down until you see an Apple logo or globe appear.
    3. If prompted, select a Wi-Fi network to connect to the Internet as part of startup.
    4. After the Recovery screen appears, click the Apple menu and choose Startup Disk.
    5. Select your startup disk, then click Restart.
    If you don't see your startup disk listed in the Startup Disk window, close the window and try the next sections of this article.

    If you don't see your startup disk
    If you don't see your startup disk in the Startup Disk window, use these steps to see if your startup disk needs directory repair.

    1. Open Disk Utility from the Recovery window.
    2. In the Disk Utility window, select your startup disk (usually named "Macintosh HD") from the left side of the window.

      [​IMG]

    3. Click the First Aid tab.
    4. Click the Repair Disk button to verify and repair any issues with your startup disk.
    5. After your disk is successfully repaired, quit Disk Utility.
    6. Click the Apple menu and choose Startup Disk. Select your startup disk, then click Restart. If you still don't see your Startup Disk, try reinstalling OS X on your startup disk.
    If you don't see your built-in startup disk in the Disk Utility window, or if Disk Utility indicates there's a hardware issue, your Mac might need repair. Make an appointment with an Apple Genius or an Apple Authorized Service Provider for more help.

    If Disk Utility can't repair your startup disk
    If Disk Utility finds issues with your startup disk that it can't repair, you might need to reformat it. You should back up any important data on your startup disk before erasing it. Erasing your startup disk deletes everything stored on it, including items in your home folder like your documents and items on your desktop.

    Back up your data

    If you don't have a recent backup of personal data that's stored on your startup disk, use these steps to try to back up your data.

    1. Connect an external USB, Thunderbolt or FireWire drive to your Mac. The drive needs to be the same size or larger than your current startup disk. It also needs to be a drive that you can erase.
    2. Use OS X Recovery to erase the external drive, then install OS X onto the external drive. Make sure that you select the external disk as the one you want to erase. Don't select your built-in startup disk (usually named "Macintosh HD").
    3. After installation is finished, your Mac automatically restarts from the external drive. When Setup Assistant appears, select the option to migrate your data from another disk. Choose your built-in startup disk as the source to migrate your data from.
    4. When migration is done, complete Setup Assistant. After the desktop appears, confirm your data is present on the external drive.
    Reformat your built-in startup disk

    After you back up your important data, use OS X Recovery to erase your built-in startup disk and reinstall OS X. Make sure you select the built-in startup disk as the one you want to erase. When installation is finished, your Mac automatically restarts from your built-in startup disk.

    If you're unable to erase your startup disk or reinstall OS X, your Mac might need repair. Make an appointment with an Apple Genius or an Apple Authorized Service Provider for more help.

    Restore your data

    After you erase your startup disk and reinstall OS X, your Mac automatically restarts and Setup Assistant appears. To copy your personal data back to your startup disk, select the option in Setup Assistant to migrate your data from an existing Time Machine backup or another disk. Choose the external drive as the source to migrate your data from and complete Setup Assistant.

    Learn More
    Last Modified: Apr 15, 2016
     
  8. Ruminisque
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    Ruminisque Experienced Member

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    I don't use a MAC but if you ever have any problems with a PC be sure to let me know.
     
  9. leafu
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    leafu Experienced Member

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    did u try turning it off and back on again
     
  10. prins545
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    prins545 Active Member

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    I suggest to go to an apple store, or the shop where you bought your computer.
     
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