Well, a friend of me bought me Elite and i was so happy cuz i could finally play with a better kit on infection but what happened? I was Elite everywhere except on infection and kitpvp2 and i was so sad cuz it was my friends money and i really want it so thanks!
As Maxamul mentioned you will need to email Cyp at the email address he provided for you. That is the only way your rank will be fixed. Best of luck to you. Closing.