So I was sponsor rank but now on the new kitpvp I am premium. Same thing in the lobby. Can I please get some help. IGN: Squadzinq
You are going to need to email [email protected] with proof of your rank for them to be able to straighten this out for you. Unfortunately, we cannot help here on the forums.
As Dyna mentioned mailing support is the only way to fix your rank issue. I am going to close this. Best of luck to you.