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    Discussion in 'Site Support' started by Philian, Feb 13, 2016.

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    1. Philian
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      Philian Active Member

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      I buy a Rank for TorpedoPixel.That was VIP and i dont have it!!! im angry.


      Pls give me it i buy it


      your TorpedoPixel
       
    2. ImJustAndrew
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      ImJustAndrew Boss Member

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      Send an email to Mineverse Support at [email protected] and give them your transaction identification number(from Paypal), in-game name, and what rank.
       
    3. kinsey_kid
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      kinsey_kid Developer Developer Premium

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      Send an email to [email protected] with your in game name, problem, proof of which game modes you are missing your rank on, and proof that you have the rank. You might not get an immediateresponse, so try sending the same email once every week.
       
    4. Snowy
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      Snowy Experienced Member

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      Or a mod can tag cyp in. The support will take ages to go through. @Electric
       
    5. Electric_
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      Electric_ Well-Known Member

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    6. TADS
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      TADS Guest

      Hello Philian,

      Your best solution is to email our support ( [email protected] ).
      In doing so, you will receive an automated reply, such as:

      Hi,

      Thank you for contacting Mineverse.
      We have received your email! We will try to respond as soon as possible, however please allow up to 1-3 days.

      Thanks and have a great day!
      Mineverse Support


      This is an automatically generated email - please do not reply to it.

      If you do not believe that they reply, they replied to mine within a day; so please, be patient.
      Feel free to make another thread here if this is still an issue after they have replied. (1-3 days)

      Locking & archiving.
       
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