They Should Add a Support team that goes Through The Emails and organise Them From Bugs-Ranks Etc. I guess They can make some of the mods In the team idk
The email system is confidential and all be it inefficient it does work, I don't think anyone can be trusted with some of the details sent on the email system.
Support. Although, a lot of the emails are regarding donation issues, and those type of things can only be fixed by Cyp or Crew as no one else has buycraft access. Plus, even if they aren't donation issues, most of the time they're still issues that can only be fixed/handled by Cyp and Crew as well.