Account got stolen , Lost rank and items

Discussion in 'Help' started by Blatant, Jun 25, 2016.

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  1. Blatant
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    Blatant Active Member

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    Hello , I'm a old Mineverse player , I played alot. But one day My account just wasn't working the email dissapered i couldn't do anything , So Today I got a new account, and I have evidence of my Premium rank that I bought [Recipet] I can't send u it here since it contains my information , But i'll send it in a pm , And I lost my /pv 1 full of sets and my enderchest that had half of echest gaps and half sharp 30's and around $100 something ign money So If I can get it back , If U don't believe me this is my legit forum account look at the date i created it And I bought the rank with my forum name. Thanks
     
  2. Xethorias
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    Xethorias Boss Member

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    You can get your rank back. Email [email protected] to get it back. The items however will not be refunded since staff don't get game mode 1.
     
  3. Kyaaaal
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    Kyaaaal Legendary Member

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    Rank transfers as far as I know are not allowed under any circumstances.

    Items will also not be replaced if you've lost them.
     
  4. Xethorias
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    Xethorias Boss Member

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    There might be an exception when your account got stolen.
     
  5. Kyaaaal
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    Kyaaaal Legendary Member

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    That would be a problem he'd have to bring up with Mojang Support, not Mineverse support.
     
  6. Herf
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    Herf Boss Member

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    Email Mojang, not much we can do since we arnt Mojang.
     
  7. clxrity
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    clxrity dev Developer Premium

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    clxrity
    Your rank won't be transferred to any new account, we just don't do that. Nor will any items be refunded. As said by Herf, your best bet is to email Mojang in an attempt to recover your account. That's really the only solution.
     
  8. PiLe
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    PiLe Retired Admin Premium

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    ^^
    Closing this.
    Best of luck to you.
     
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