Please use [email protected] if you're having troubles with donations or didn't receive rank.

If you have any questions or concerns, feel free to send an email to [email protected]

Please use this template when using this section for help with lost ranks or donation issues:

• My exact in game name is: TheBlueGamerHD
• My purchased rank is/was: VIP
• My exact issue and or game mode where the problem is: All Servers
• Evidence ie: screenshots and/or any helpful information: Check your BuyCraft in December, ( 25th )

 

I think you have to have screenshot evidence of you having said rank.

 

^^ I am sure Crew/Cyp will check, be patient.

 

Hope you get it back soon :(

 

Moved to correct location.

 

Unfortuneatly I must agree with snake on this one, you do need a screenshot as evidence

 

Try emailing the [email protected]
You should receive an automatic reply such as:

Hi,

Thank you for contacting Mineverse.
We have received your email! We will try to respond as soon as possible, however please allow up to 1-3 days.

Thanks and have a great day!
Mineverse Support


This is an automatically generated email - please do not reply to it.

Feel free to make another thread here if this is still an issue after they have replied.
Locking & archiving.