Tell uswhat your IGN is, and what the exact issue is. You already have proof of having the rank, so send all that to [email protected] once a week. Good luck.
The way I had gotten my rank when someone downgraded me was by contacting [email protected] through email. It may take a few days due to there being so many emails. I had also created a help/report thread. He did provide proof. He's god in the first screenshot.
My IGN is mulderg and i have been deranked and lost my god rank that I just got on Christmas and Ik who deranked me because they think I deranked there friend
on some servers behind the rank wall you can fix it. but i dont think it works on all servers, or if you were deranked. you can give it a try
I believe you will, since you have all the evidence that you had that rank. Just be patient and the staff will handle it.