1. My IGN: BurnelStrike 2. The offenders' IGN(s): SwiftSparklez; o_0 3. A description of what rule they broke/ how they broke it: They both used flying hacks in the minigame Bedwars. 4. Evidence: A video of both of them flying - about 30 seconds in between the times they each hacked with SwiftSparklez hacking at 6:29 and o_0 hacking at 6:56. P.S. The name for the second offender is spelled with a lowercase o, an underscore, and the number zero. The format in the report doesn't do too well in showing this and I just wanted to clarify how the name is spelled.
Due to a UUID issue on this server we are not able to ban the player at this time. I do apologize and can assure you that we are working towards a solution. In the meantime while we are fixing this issue I can tell you that uploading the evidence as soon as possible is key to being able to ban the player before the player data is lost. I am not sure how long the time span is before the glitch happens and the player's data is lost, but I know I have been able to retrieve the player data up to 6 hours after the player has logged offline. I assure you that I will try my best to get to the reports as soon as they are posted and again apologize for the issues and not being able to take action.