Today I had the same problem ... But then with the server Infection. I had sent a message to someone from the staff and an hour later was it resolved. Maybe you can do that to?
I mean I had the same problem today with another server. And after I had said it to someone from the staff, it was resolved an hour later. Maybe say to someone from the staff so?
Send it to someone from the staff who is online through "conversations" on the forum? (I did it too.) Maybe they can pass it on to the right person?