As stated above, Email [email protected] but with proof of your rank in Skywars on Mineverse. Make sure to be Patient, it might take a few days for a response.
As stated above, the only way you'll be able to get your rank back is to send an email to [email protected] explaining what rank you had, and be patient. The email is run by just Cypriot so he may miss your email due to receiving tons of them daily. So every few days or so you can re-send your email to get his attention. Or send him a conversation on the forums and hope he notices. :p
I have sent an email almost 2 months ago, re-sending it every few weeks. Still nothing, not even a reply. I attached a screenshot I had of proof that I had Skygod.
When do he actually go on mail he hasen't replied and i get very sad as my friend got his premuim for not asking
The only way to get the rank is through the support email address. All I can say is to keep sending the emails. You can send the email again as a reminder to them. Good luck getting your rank. Also, he has said he will not be responding to all the emails. He is overwhelmed with all the emails that are being sent into the support email. He is working on getting the things restored and put like they are supposed to though.