remove help section

Discussion in 'Suggestions' started by benji, Oct 4, 2018.

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  1. benji
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    benji Well-Known Member

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    ^^ since EVERY post by mods is "make a support ticket"
    so its pointless of having it
    - people who say "some people may not know about the support tickets" just don't post
    thanks :2
     
    benji, Oct 4, 2018
    #1
  2. kinsey_kid
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    kinsey_kid Developer Premium

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    Some stuff we can actually resolve without the need of a support ticket.
     
    kinsey_kid, Oct 4, 2018
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  3. i_am_youtuber
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    i_am_youtuber Retired Administrator Premium

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    Adding onto this.

    We really only tell people to create support tickets if it's a payment related issue, or a bug. (Such as playervaults not opening.)

    There's a lot of things that can still be resolved in the help section. If you hadn't noticed a lot of it is actually people looking for advice and such, not just wondering about a bug.
     
    i_am_youtuber, Oct 4, 2018
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  4. Porky
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    Porky Legendary Member Head Moderator

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    no thanks. Like kinsey said, some stuff doesn't need to be mentioned in a support ticket as there is still some stuff in the help section we can resolve there. New players also may not know what a support ticket is or how to create one, so they'll go to the help section.
     
    Porky, Oct 4, 2018
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  5. Ruminisque
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    Ruminisque Well-Known Member

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    Should this be closed? There's nothing else really to say.
     
    Ruminisque, Oct 4, 2018
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  6. benji
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    benji Well-Known Member

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    nah, it shouldnt xd
     
    benji, Oct 4, 2018
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  7. Purge
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    Purge Boss Member

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    No support tickets take a while for Admin related issues help is for moderators to answer questions. I understand you think its useless since people use discord but the people who dont we need to have it for them.
     
    Purge, Oct 4, 2018
    #7
  8. benji
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    benji Well-Known Member

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    no where did i say discord..
     
    benji, Oct 4, 2018
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  9. Purge
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    Purge Boss Member

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    You didnt its just people usually get answered questions ingame or discord but the people who dont have discord need help section.
     
    Purge, Oct 4, 2018
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  10. Simons4u
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    Simons4u Well-Known Member

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    No support this section is where moderators or any other staff can help users with issues or questions that a moderator can solve or answer. For example, if a user doesn't know how to find a thread or doesn't know where to put a type a thread, any type of staff can solve this there would be no need to make a support ticket which can save the owner/admin(s)/head mods or senior mods time. An example of a support ticket would be if you found a glitch in your rank, a head mod, senior mod and a moderator cannot fix your rank only a owner or an admin can do so there for making a support ticket would be best suited for the situation. Think of the help section for more simpler question and support tickets as more complex situations that can't be solved In a simple response.
     
    Simons4u, Oct 4, 2018
    #10
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