Purchase Mistake!

Discussion in 'Help' started by Bill Huynh, Oct 22, 2020.

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  1. Bill Huynh
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    Bill Huynh Established Member

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    Hey there it seems that there has been a mistake when purchasing an upgrade from your website. It seems that I have been charged $22.50 usd for an upgrade from MVP to ELITE rank. I'm unsure why that has happened as it was listed at the price of $7.50 usd. I believe that it charged me 3x the same purchase as in game it showed 3 notification for the same purchase. If possible can you refund me the rest of the amount of the $15 usd as it was a mistake please. (I also have the screenshot to the notifications in-game)

    Date of Transaction: 21/10/2020 01:50:15 GMT+10:00
    IGN purchased under: Quamped
     

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  2. Skrown
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    Skrown Boss Member

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    You could try here; https://www.mineverse.com/support-tickets/open
     
  3. Aly
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    Aly Alchemist Premium

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    I'll be closing this since you have made a support ticket.

    Moved to Archives - Help
     
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