Hi @LogicClown Be Ballin what you need to do is send and email to [email protected] and fill in the following template My exact in game name is: My purchased rank is/was: My exact issue and or game mode where the problem is: Evidence ie: screenshots and/or any helpful information: Once you send this It will be with cyp, If you want to resend the email every 2 or 3 days maybe every week or everyday its up to you the do so, Hope you get your rank back soon bud!
Try emailing the [email protected] You should receive an automatic reply such as: Hi, Thank you for contacting Mineverse. We have received your email! We will try to respond as soon as possible, however please allow up to 1-3 days. Thanks and have a great day! Mineverse Support This is an automatically generated email - please do not reply to it. Feel free to make another thread here if this is still an issue after they have replied. Locking & archiving.