• My exact in game name is: oPrimitive_
• My purchased rank is/was: Vip
• My exact issue and or game mode where the problem is: My issue is that my rank never showed up like it still says I'm no rank

Evidence is: screenshots and/or any helpful information:


https://gyazo.com/46d6ecefc5ecbd4138c4de0ed806ee75

https://gyazo.com/0c40f933f12cea856ee9f06fcf47aeae

https://gyazo.com/2ad559f1abad3f34941648b03a993ee4


Again my ign is oPrimitive. and thank you

 

@CypriotMerks @Pulchritudinous

 

Have you emailed support? If not, email [email protected] once a week and include:

• Your in game name
• A detailed description of your current issue
• Valid proof of purchasing the rank

 

Was that not enough proof of me purchasing it? and yes i did email them

 

Not really, that could've been any transaction.

There is no legitimate proof that that purchase was a rank purchase.

 

Do you have an image of the receipt that you could send them?

 

Do you guys know if interact has receipts?

 

Of my knowledge interact dosent give full on receipts. The only more proof i could offer is a ss saying "Payment -27.92$"


Would that be enough ;-;

 

I'm afraid not, i'm sorry that this didn't work. Maybe you can ask Cyp if the confirmation number is the same. Email [email protected] once a week, stating proof of purchase.

 

@CypriotMerks You guys must have a purchase log...

 

the screenshots i have above is the only proof i have

 

It sounds pretty simple just onto your purchase logs and look :P

 

Ill ask cyp about this on steam.

 

Thanks man! @Deivid0ze

 

Please dont triple post :P

As said above email [email protected]

 

I would recommend trying to find the transaction ID, as there must have been one, and send it to Cypriot so he can verify that you did indeed purchase a rank.

 

2nd picture seems to be evidence, has transaction ID I think.

 

Yeah, it does. Good eye.

oPrimitive, send the transaction ID and the invoice ID to Cypriot. He should be able to verify one of them.

 

Here is what you should do;
Email '[email protected]' your issue, provide all the proof you have, then wait patiently, the Owners are busy people, so don't expect a reply right away!

 

TBH I think there isn't enough proof that you brought the rank, this could be any transaction, is your pay pal connected to your email? you should get emailed a receipt after buying something over pay pal, is he lying just to get a rank?