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  • Donation Issue: Shop Didn't List My Donation In Recent donations, and I didn't receive rank

    Discussion in 'Site Support' started by Griggsf, Sep 27, 2015.

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    1. Griggsf
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      Griggsf Active Member

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      Hi Staff,

      I purchased the Mineverse donation rank 'Titan' for the price of $250 after saving up some of my allowance. I was very excited to receive this outstanding rank, and enjoy donating to this lovely server. It took a few hours to realize something had gone wrong, because I hadn't received this rank. I got very worried, because my father would get mad at me if he realized I'd just wasted $250. When I told him, he was very upset. If you're wondering, the money I spent was taken out of my father's PayPal account. I will not share any information about PayPal or credit info. He told me to file a report on this glitch, and so I am. I very hopefully plead you can fix this glitch. I'd give a screenshot, but my screenshot settings have been broken since I paid for my new computer. I hope this is good enough, I will get in a lot of trouble if I can't get something out of paying $250. My ign is griggsf and I very much hope you can help me out, especially since I love your server so much. Appreciate you reading this.

      Sincerely,
      Griggsf
       
      Last edited: Sep 27, 2015
    2. Herf
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      Herf Boss Member

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      Did it take the money out of your paypal / whatever you used to pay?
       
    3. Griggsf
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      Griggsf Active Member

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      Yes, my father's PayPal was effected. I lost $250.
       
    4. Herf
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      Herf Boss Member

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      Use the reply buttton

      Are you sure you put in the correct username (caps and non-caps)?
       
    5. Griggsf
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      Griggsf Active Member

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      Yes, I'm positive everything was correctly inputted, thanks for asking. (no sarcasm)
       
    6. Herf
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      Herf Boss Member

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      Well then you're going to have to email [email protected] and wait it out (idk if thats the correct email but i think it is)
       
    7. Griggsf
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      Griggsf Active Member

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      Thanks for your input, I've been doing that weekly for the past month, nothing yet. :)
       
    8. tin15cro
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      tin15cro Well-Known Member

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    9. Griggsf
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      Griggsf Active Member

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    10. tin15cro
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      tin15cro Well-Known Member

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      Thats the co-owner he fixes ranks so I tagged him.
       
    11. Ares_Xena
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      Ares_Xena Legendary Member

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      We call him when stuff takes too long. :I
       
    12. Griggsf
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      Griggsf Active Member

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      Oh, thanks, tin15cro. :)
       
    13. Griggsf
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      Griggsf Active Member

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      Yeah, didn't know that Ares_Xena Thanks :D
       
    14. PiLe
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      PiLe Retired Admin Premium

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      Locking as inactive.
      If this is still an issue feel free to open another thread.
       
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