My in-game name is lava_swimmer_5 I was rank supreme in mineverse in rank P for OP-Prison. After I purchased the rank God, my progress war reseted back to rank J for some reason. My rank for god works but I lost my Progress.
Im not sure that was the exact rank but I remember a snowy area with ice blocks where diamond blocks were mineable.
You're talking about N Mine :P Anyhow, this is a known glitch. Sadly there is no way to fix this besides having an admin restore your rank. If you have proof you can email [email protected] .