Donor Rank AND Prison Rank gone on Prison?

I changed my name a while ago and haven't been on for a while, but, I noticed that on every other server, I have been able to access God Rank and nothing was wrong. But when I entered Prison, I did not have my God rank, nor my "Free Rank". If someone could situate and fix this, it would be well appreciated!

Yes I do have proof of this, for God, it can be clearly seen in any other part of the server, besides Prison, OP PVP, and Skyblock. These three parts of the server, are glitched for me, and does not give me my God Rank.

For my free rank, I never took screenshots, never thinking that I was going to lose it. But I do have a screenshot of my A-Prisoner Rank before purchasing Free. Sorry for any inconvenience!

 

Have proof?

 

Do you have any proof of this

 

Send a email to [email protected]

Use this template in your email

My exact in game name is:
My purchased rank is/was:
My exact issue and or game mode where the problem is:
Evidence ie: screenshots and/or any helpful information:

Wait 7 days for a respond, if you're not getting any response send again a email because Noobcrew is to busy and he is receiving to many mails everyday.

@KingAlex Can you move this to the the right section (donor issues)

 

Send an email to [email protected]
Follow the process provided above.

Has this been resolved ?

 

Sadly no it hasn't been resolved. I sent in an email about a week ago, and still no reply back. Which is getting kind of aggravating.

 

Locking as inactive.
If this is still an issue feel free to open another thread.