Can't upgrade?

can any mods tag cyp because when I go to upgrade from sponsor to vip it says I am not allowed to purchase the item can you help me please?

 

Hello Mark.

Could you provide a screenshot of the exact error that occurs whenever you try and upgrade?
This would help us understand your situation and make it easier for us to fix it.

Regards,
Ares.

 

I get this message

 

Hello Mark.

Thanks for your screenshot. Viewing from my position, I'd suggest BuyCraft doesn't recognize your Sponsor rank.
Could you provide another screenshot of your Sponsor rank, please? (this is the final screenshot)

Thanks,
Ares.

 

There

 

@KatoKillsMyGPA
@CypriotMerks

 

@Ares_Xena @KatoKillsMyGPA
@CypriotMerks Thank You do you think it will be fixed?

 

Well, you could email [email protected] and explain what is happening or maybe they will see this.

If you decide to email please be sure to provide your name your problem and your proof.

 

@CypriotMerks @KatoKillsMyGPA Please help me.

 

@Ares_Xena Why won't they answer?

 

Kato and Cyp receive 50 tags each day. They've very busy people, please be patient.

 

@Ares_Xena I was banned because of a misunderstanding but I cancelled my chargeback/dispute and the message said i'd be unbanned if \i did but I'm still banned, do you think you could unban me with permission?