I sent two emails for help for my son, who is stuck in creative and can't respawn because of a death item that was sent to him. I have cleared his inventory and it didn't help, so I have emailed support twice so they can maybe clear his data and have had no response.

How often and how quick do administration usually take to respond?

 

If I may ask, when did you send the email?

 

One just after 6pm and one just before 9pm.

 

I have done that thanks. Still can't respawn. It is my son's account and he is really upset about it and keeps hassling me.

 

I want you to understand that the Co-Owner of the server has to read through the emails. He is very busy at times, and lives in a different time zone than most on the server. The only thing I can tell you to do is be patient until he gets to it.

Other than that, sorry for the inconvenience.

 

Thanks. I suspected as much. I will just tell my son to be patient.

 

If you need any further help, feel free to send me a private message or creating another thread about your issue.

Thanks.

 

I emailed support bout one of my problems, and still haven't received an email 4 Weeks later

 

Sounds promising... :D