I bought premium rank for my IGN: Sponge
And it said in chat that I got the rank but never got the perks like yellow color or kit premium and stuff. Here is some screenshots. Look in the chat for the in game screenshot.

 

hi Sponge, ranks do take a few minutes to fully come through so you may need to relog a couple times. If that still doesn’t work, make a support ticket here:

https://forums.mineverse.com/support-tickets/

include your TID (Transaction ID) that should’ve been included in your confirmation email, and Janice will sort out your rank ASAP :>

Let me know once you have done this or if the issue has resolved itself and I’ll go ahead and close this

 

Yeah I bought this like last night. I made the support ticket including the TID

 

that's great, Janice will sort this out ASAP for you in your support ticket! I'll be closing this if you have no further questions?

 

tell her to check mine too she taking a bit too long

 

Thanks i have no further questions