How long does it typically take for a ticket to be responded to?

Discussion in 'Help' started by epicpierce, Jun 1, 2020.

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  1. epicpierce
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    epicpierce Active Member

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    I submitted a ticket a few hours ago and still have no response. I just wanna know from those who have submitted tickets before how long i should expect to wait.
     
  2. Mega_
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    Mega_ Legendary Member

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    If they take the same time as when we had to report issues in the bugs section it takes between instantly to a few weeks.

    Right now it's the middle of the night so it likely won't get responded to until the morning or midday.
     
  3. epicpierce
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    epicpierce Active Member

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    got it.
     
  4. its_tuber
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    its_tuber Active Member

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    Takes a long time cause the staff is slow asf
     
  5. SniffMyToes
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    SniffMyToes Legendary Member

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    Depends on the issue. Rank related issues can only be checked and dealt with by the very high staff. Other smaller issues can possibly be dealt with by mods. Usually it’ll take a few hours to a few days
     
  6. DeathAuras
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    DeathAuras Experienced Member

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    just relax and wait for it to be handled, also there's no need to tag staff to handle it quicker in the discord server if u want just pm janice politely
     
  7. Atom
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    Atom Legendary Member

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    I'd refrain from pming anyone and just wait and see what happens. Like Sniff said it usually depends on the issue.
     
  8. Robo
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    Robo Boss Member

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    LOL only a few hours. I posted mine on April 27th and got a reply on May 24th, almost a month later. But it kind of depends on the issue.
     
  9. epicpierce
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    epicpierce Active Member

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    it's been over a day now, so i'd guess mine would take closer to the latter
     
  10. sabrina
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    sabrina Discord Moderator Discord Moderator Premium

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    depends on the urgency/how complicated the subject on the ticket is.

    please give the staff time as there are only 2 staff members able to sort tickets, as some support tickets deal with sensitive information such as IPs or email addresses.

    they’re doing the best they can, getting multiple tickets a day that need attention and time to sort out.

    ty for being patient c:
     
  11. epicpierce
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    epicpierce Active Member

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    I can totally be patient! I was just genuinely curious about how long it normally takes :P
     
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  12. Aly
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    Aly Alchemist Premium

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    I'm going to close this seeing as multiple players have already answered your question and your support ticket was handled.

    If you have any more inquiries or need any help regarding this, feel free to start a conversation with me or any other available staff on Forums (by clicking our profile picture, you should see ''Start a conversation in the middle of ''Profile Page'' and ''Follow/Unfollow'') or message me on Discord (Aly#5438) and we will try our best to help you!

    Moved to ''Archive - Help''
     
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