Hello @Dkturbo , I see this is a rank issue. The best way to fix this issue is making a mineverse support ticket, so one of our admins can fix this isssue. You can make a support ticket by clicking this link, https://www.mineverse.com/support-tickets/ . If you have any other issues, just shoot me a private message, trust me by making a support ticket. The issue will be solved as fast as possible.
No problem! Glad I could help, I am gonna tag a moderator to close this thread as you have made a support ticket. @Pastel @abbie