No we're not ignoring this, there is simply nothing we can do. I suggest starting a conversation with pile and discussing this there.
It's a simply /unban (username) and lock this and just reply to his email saying it's been solved thank you? Or consider a refund.
WHAT DO YOU EXPECT ME TO DO WAIT OUT MY BAN WHEN I BOUGHT AN UNBAN TO GET UNBANNED STRAIGHT AWAY NOT TO WAIT A WEEK
You must understand, we are not able to do that based simply on what he says. He may have bought an unban but we need proof of that. The quickest way this will be sorted out is if you create a conversation with Pile.
omg i have proof look at the screenshot it says the recent donation is alexmunster unban $20.0 seriously your not even reading the thread
I see that there is proof right there, solid evidence that you have donated for your unban. Hopefully your unbanned soon. Theres nothing I can do about it sadly.
If this problem hasn't been resolved yet, check this out, https://gyazo.com/507ba812a6c71df470de9d30195e4980, it shows that he has donated the 20$ with an unban too.